In tough economic times some companies find themselves trying to justify budget for going Green or socially responsible programs. As often as customers will listen,  I share the PilmerPR philisophy that CSR should be woven into the very fabric of who we are as a company.  This article I read today in the Financial Times does a great job of exploring the issues around commitment to CSR in today’s economic environment.

PilmerPR CR mantra: “First be good, then talk about being good.” In that order.

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As a former football player (American) with season tickets to my alma mater college team (BYU), I’m a fan of atheletics. But, I’m not convinced by the characterization of the cited ”programme” outlined in the Queen’s English.  No, I’m not dissing* the UK and my son has tickets for our local pro soccer team (real football – REAL Salt Lake) just to keep us balanced.

However, CSR is a term that is more fundamental to who we are, not what program we support. That’s my take from this side of the pond. Cheers!

CSR Not Optional

Remember the PilmerPR rule #1 of CSR: “First be good – then, talk about being good.”

Support young atheletes in the inner city to get them more education-maybe.

Click here to view the embedded video.

*dissing: Originated in Jamaican Vernacular English, perhaps originally short for disrespect or disparage. (source: Wiktionary.com)

In preface to Allan’s remarks I was able to put in a plug for UVEF to the group. I mentioned that despite our economy, it’s a great time for entrepreneurs. I referenced Hewlett Packard, Howard Johnson, and Boeing as entrepreneurial startups during the Great Depression. I expressed my enthusiasm for today’s speaker as our Public Relations business and all services carrying the “message” to target markets must master social media as yet another terrrific tool for getting the word out and engaging with target audiences.

Allan spoke candidly about the negative ROI being experienced by most investors in 2010. He also pointed to Online Gaming, Virtual Goods, Advertising, and Content providers as near term winners in monetization of social media. He cautioned startups against slowing their time to market to “get it perfect,” saying that an early beta launch can build viral support while gleaning invaluable feedback from which to improve the offering.

One key point that resonated with PilmerPR’s client counsel in the new “PR 2010″ is that EVERY company is now a media company. Those companies which offer the best and fastest content stack the deck in their favor.

Thousands of fans are flocking to Facebook to swear allegiance. Are they expresssing collective disgust with the decline of the “friendly skies” over the past decade? Or, are they saying something bigger about their collective disgust with the workplace?

There is no doubt that the airline industry has become a tougher way to travel over the past few years. I’ve blogged on that before (United ; US Air). My own experience includes lost luggage, late or cancelled flights, rude attendants, and cramp seating (that last one may be more my fault).

The ongoing economic slowdown is stressing most people out, especially the underemployed, businesses…well, everyone. Customer service in this environment has never been more important if you want to stay in business. And, if you work for “da man” you recognize your dependence on your current job, even if it stinks.

JetBlue is the poster child for the bad PR ripple effects of a decade of declining customer service, but they are just one among many.

What do you think?

“Good morning, ladies and gentleman. Much has been said about recent comments and the ripple effects stemming from comments to the press by General McChrystal, who stands now by my side. The General and I have had frank and direct conversation regarding the issues at hand, which include the support of our Constitutional chain of command. The General has offered his resignation and sincere apology over the matter. I have rejected that resignation.

While the General comments were unacceptable and inappropriate by his own admission, I do not want ‘yes-men’ working for me and the American people. I expect, given our passion for freedom of speech, that there will frequently be disagreements over policy and strategy. I encourage the vetting of these differences in the right venue. We have all been reminded by this situation that the ‘right venue’ is key here.

Therefore, General McChrystal enjoys my continued support and we remind all those serving in the cause of Freedom that though emotions may run high at times, we will respect the rule of law and the chain of command vital to our success.”

Many think Obama looks like Ceasar feeding the gladiator to the lions – an unspoken message of don’t tell me what you think, just make me look good in public.

What do you think?

Image from E-Commerce News

You heard it as a child: “Actions speak louder than words.” The same is true in public relations. Crafted statements and press releases can be effective communication tools only as far as they match reality.

Facebook is a recent example. Despite their continual claims that user privacy was important, they gradually loosened the privacy restrictions, making status updates publicly visible and sharing likes/dislikes with third-party sites by default. Only when users revolted would they temporarily step back, as they are doing now. The unspoken message: user privacy is secondary to company growth.

BP officially says it will pay “all legitimate claims” resulting from the gulf coast oil spill. Those were good words for the coastal states to hear. Since then, BP has fought Congress against raising its $75 million legal liability cap, and will not clarify what is or is not “legitimate.” The unspoken message: BP will not be pressured to do more than it feels necessary.

BP has been forced to battle an aggressive US government as the administration sends the unspoken message that it is seeking to avoid blame being placed on the President. To sound presidential, President Obama has placed a moratorium on offshore drilling for six months so we can properly study the situation and avoid a repeat. However, because the President gave a positive message for new offshore drilling just weeks before the gulf oil disaster, the unstated message is “I am a waffler, willing to follow the polls. And, I don’t really know what I was doing endorsing oil exploration just a few weeks ago.”

John Pilmer, president of PilmerPR, commented on this issue when asked by E-Commerce News about a recent change in Microsoft’s leadership. Robbie Bach, president of the company’s entertainment and devices division (responsible for the Xbox, Zune and other gadgets) is stepping down along with J Allard, a senior vice president in the division. Microsft’s CEO, Steve Ballmer, is stepping in and taking charge.

According to Ballmer (officially quoted in PC Magazine) Bach’s resignation is only possible due to his success:

“Robbie’s an amazing business person and close personal friend, which makes his departure a point of sadness for me,” Ballmer said. “However, given the strong leadership team he has built, the business performance of E&D this year and the launches of Windows Phone 7 and ‘Project Natal’ this fall, we are set up well for success as we continue to drive our mobile and entertainment businesses forward.”

John points out what the shake-up really says about Microsoft’s entertainment and devices division:

The shakeup is as much about sending a message as it is about internal operations, according to John Pilmer, president of Pilmer PR, who has worked with Microsoft and its partners for more than a decade.

Redmond wants to assure the market that it is on top of its problems and will compete in — and dominate — the space, Pilmer told the E-Commerce Times.

The market is also hearing an unspoken message, he said — that Microsoft is not getting the job done, and the competition is “kicking our trash.”

Read the full article at E-Commerce News.

PilmerPR works closely with clients to develop positive messaging that highlights successes and opportunities, and matches the good work the company is doing. You can also learn more about how PilmerPR can help with crisis management.

Listen: Steve Earl – CEO talks company growth – Apr2010 wealth summit

As energy continues to affect every economic sector, Utah’s U.S. Synthetic recently topped the 500-employee mark. Their forecasts show strong growth with innovative synthetic diamond products coming to market.

Startup Illumra, an Orem incubator (CEDO) company, is ramping sales and staff as they launch disruptive new energy efficient self-powered, wireless electronics that are turning industry heads. In my work with UVEF, Utah Student 25, and other entrepreneurial groups, I see brilliant technologies and bold new products and services stimulating the economy.

While there are still turbulent times ahead, there are positive signs of growth and much to look forward to on the state’s business horizon.

Do you think the economy is on the rebound?

If you think Todd is ready for a vacation, you would be mistaken, and don’t let his casual dress fool you.  I work out with the guy at Gold’s Gym. This guy is on fire with passion about life, family, and business. His down to earth approach to relationships communicates empowerment to others left elevated by his presence.  Todd is moving the company aggressively into the “energy management” space and plans on having 100,000 such customers by year end. [Now, that's energy efficiency that gets this cleantech PR guy excited.]

Todd’s secrets for success? Here are a few:

“I love stress… If I’m not stressed, it stresses me out.”

“I love problems.”

“Adapt non-stop- change on the fly.”

“Treat employees like gold…employees are the product.”

“If profit is your only motive, you are done already.”

While Former Under Secretary of the U.S. Treasury, Randal Quarles, talked about continued downside pressure in financial markets due to credit market meltdown and the spiraling  U.S. national debt (80% expected growth in 2 years), others expressed optimism.

David Chen, Chair for the Oregon Innovation Council, shared an outsider view as one seeing Utah as “an enviable place to be” especially compared to other struggling western states.  Governor Gary Herbert echoed this positive view pointing to growth sectors like hi-tech, cleantech, energy, biotech, financial, and healthcare. Having just met with Governor Arnold Schwarzenegger, he said California’s governor may know what it is like to be the “captain of the Titanic.” Utah in contrast, Herbert said, has third parties gushing about our state’s relative strength:

#1 Most Dynamic Economy – Kauffman-State New Economy Index

#2 America’s Healthiest State – Forbes

#3 Best State for Business – Forbes

#1 Expected Economic Recovery – American Legislative Exchange

Governor Gary Herbert says Utah economy "turning the corner"

Multiple speakers including the Governor and GOED director, Spence Eccles, agreed that the support and growth of entrepreneurship is critical to the state’s ongoing economic health. In my more private meeting recently with the governor and Eccles as the the Chairman of the Utah Valley Entrepreneurial Forum (UVEF), that point was driven home with the promise to promote an regulatory environment of limited government to allow entrepreneurs and the free market economy to thrive.

As a entrepreneur and business owner (PilmerPR & Junto Communications), my takeaway was appreciation for the state from which we serve a national clientele.