Hard to believe by now, but it was only at the end of 2008 that the internet overtook newspapers to become the #2 source of news in America. We predict it will soon overtake television news to become the #1 source, as both ABC and CBS have dramatically cut their news staff, and more broadcast segments are posted online.

Bloggers are replacing traditional journalists, Google News is replacing USA Today, and “gatekeepers” that stand between you and your audience is becoming just a matter of SEO.

Welcome to the Online Media Revolution.

In Part 3 of 10 of PilmerPR’s “PR 101″ webinar, John Pilmer discusses this revolution, and concisely breaks down what businesses need to know.

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We’re frequently asked, “What should my business do, from a PR perspective?”

Most of the  time, they’re not asking for a full consultation, but are asking, “What do the successful companies know?”

For months, the PilmerPR team has been working behind-the-scenes to compile the most useful information together, and in terms for the layman. The result is “PR 101: The Basics.”

Beginning this month, PilmerPR will host the webinars to introduce basic public relations strategies to entrepreneurs, CXOs and emerging company owners, within an hour.

This is not just a sales presentation. You will come away seeing your business from a PR perspective, which may inspire you to rethink current practices.

Topics include the following:

• Social Media – Money Maker or Energy Leak
• Press Releases – Not Just for Reporters Anymore
• Online Media Revolution – A Conceptual and Monetary Shift
• Measurement – Turning PR into Money
• Watering Holes – Finding Prospects in 2010
• Avoiding Potholes – Common Errors of Entrepreneurs
• What’s News? – Making News Newsworthy
• And More!

“PR 101: The Basics” is only $149. For this first webinar, if you sign up for the PilmerPR newsletter, we will give you a code to attend for just $49.

Sign up for the PilmerPR Newsletter:

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Two of the top three YouTube videos of 2009 were entirely amateur.

“David After Dentist” racked up more than 37 million views, and “JK Wedding Entrance Dance” received more than 33 million. The rest were re-purposed content from television and movies.

But can small businesses get similar success with a household camera?

Inc. Magazine’s Technology blog posed the question to PilmerPR, specifically regarding the increasingly-popular Flip cameras. Would potential customers forgive the bad lighting and background noise if they were viewing the video online?  PilmerPR answered with a clear YES.

From the article, “Five Ways Pocket Video Betters Business“:

Since the cameras are easier to use, business owners are more likely to exercise a little creativity and shoot video more often. The drawbacks are relatively minor and include lighting, occasional sound quality issues (the Flip lacks a jack for an external microphone) and the lack of a professional producer’s eye.

The tradeoffs are well worth it in the age of online video says Andon Carling of PilmerPR, a Utah firm that specializes in public relations for small- to medium-sized businesses. “Some experts have calculated that TV-quality video can cost $2,000 a minute. The same minute with a Flip camera would cost a small fraction of the price,” Carling says. “Furthermore, online viewers may not trust a high-quality, production-studio film as much as they would a grass-roots ‘man on the street’ production. From a public relations standpoint, a shaky picture adds a level of sincerity.”

PilmerPR, has been using Flip cameras for the past few years with small-to-medium sized businesses. The cameras help us deliver Web-based video on a budget that meets their needs.

Here are a few examples of how we have used Flip cameras for the Web:

• John Pilmer, founder of PilmerPR and Chairman of the Utah Valley Entrepreneurial Forum, was interviewed for a quick-turnaround video about the forum. We used Windows Movie Maker to edit the film, which also saved hundreds of dollars for the client. The video is now posted numerous places on the Web. See “What is UVEF?“.
• For the same client, John Pilmer interviewed the winner of a UVEF award. In the past year, this video has already received nearly 2,000 views. See “Agel – UVEF Top 25 Under Five Winner.”
• For Certiport, a global computer certification provider, we interviewed the CEO as he discussed the use of Certiport’s digital certifications. See “Retooling for Jobs – Certiport CEO David Saedi.”

PilmerPR specializes in new ways to get the most bang for our clients’ buck. Flip cameras are just one tool in that social media arsenal. Contact us to learn about other ways we can help your business.

Today was my first luncheon as UVEF 2010 chairman. Today’s excellent UVEF speaker was Gary Rhoads, PhD in Marketing , Stephen Mack Covey Professor of Marketing, and Director of the Entrepreneurship Center at Brigham Young University.  He discussed powerful concepts from his new book BoomStart:  Super Laws of Successful Entrepreneurs.  BoomStart identifies why many start-up companies fail in their first 2 years of business because they spend millions of dollars on traditional marketing tactics that simply don’t work.

Here are just a couple.

Sharpen the Angle. Dimensions of increasing the angle of attack for a new project or service include:

Customers must have a Need to Believe your message. Big perceived problem equals big opportunity.

You must give the customer a Reason to Believe. Make it easy for them to see why they need your stuff.

Blow Away Expectations.  You must demonstrate superior value . Focus on dominating in one area first.

You must make a Unique Claim about your product or service.  This can neutralize the competition.

UVEF will soon make audio of today’s terrific presentation available at www.uvef.net

As the new 2010 Chairman of the Utah Valley Entrepreneurial Forum (www.uvef.net ), I’m enthusiastic about the potential for new business startups to turn the economy around. The grit and power of the small business startup executive is infectious and is likely the most valuable stimulus program available to the USA.

Entrepreneurs aspiring for greatness would do well to pay attention to the lessons of the past as they forge the future.  That’s why I wanted to share a recent Forbes story that hits the mark in my view.  Here’s their list of 10 Arrogance Traps of Entrepreneurs:

“Business plans are for dummies”
Think business plans are just for investors? Wrong. Those plans are primarily for you.

“This is so cool!”
Just because you think your new mousetrap is extraordinary doesn’t mean the whole world will agree

“If we build it, they will come.”
…our product is so great that everyone will know about us anyway by word of mouth and through online social networks…

“We have no competitors.”
If you haven’t identified a competitor…you either 1) haven’t looked or 2) there isn’t any market for what you are selling.

“Me, myself and I.”
I recently watched a promising start-up wither and die for lack of funds because the founder refused to step aside as chief executive in favor of a more experienced candidate…

“We’re too nimble for the big guys to keep up.”
Serving a relatively small customer base well can yield a tidy little business,

“We have more features than anyone”
Truth is, marketing a flurry of features often puts off customers who would rather not have to deal with complexity, or the costs to switch to a new product or service. Simple sells.

“We have the first-mover advantage”
Right. Or, what you really mean, but can’t admit, is that you don’t have a patent or any differentiating competitive advantage.

“There’s no need to risk my own money.”
Investing your own capital is, in the eyes of investors, the difference between “involved” and “committed”–and investors like commitment even more than they like sweat equity.

“We’re funded, now we can relax”
The real work starts when the money comes in

(See entire Forbes story)

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Big buzz surrounds the comments of BYU QB Max Hall and the reported bad behavior of University of Utah fans. On the opposite sidelines is alleged mistreatment of Utah coach Whittingham’s daughter by BYU fans. As an alumnus of both schools in question, my thoughts about the infractions in question have covered a lot of yardage defining the problem and suggesting a solution. So, here goes nothin’. Hut! Hut! Hut!

The challenge is not solely the bourgeois behavior of fans or a rude comment by an athlete. After further review from a business communications perspective, the problem is that high profile customers gave these schools a failing grade as a host.

The company (university) challenge is creating a safe environment and a positive buying experience for customers (fans)-both home and visitor. One could easily make a case that sports tourism, whether from city to city or nation to nation, has a huge impact on school, city and state revenue. Some states allocate funds to ensure they get their piece of the tourism pie through sports. In addition to tourism, think about the legal risk for a school for out of control fans. Read more at Utah Business Magazine.

For those who can’t seem to keep their language clean, their hands to themselves and all other objects in their possession under control, universities are forced to create behavior policies for spectator events. No need to complain about ridiculous rules, because “ridiculous” should be saved for the behavior that requires such policies to be created. It is expected that universities across the country will need to release policies and statements about conduct at sporting events for fans and athletes.

The following sample public policy and statement (Public Relations Professionals can help with this) would apply to all NCAA sports programs whose goal is to insure packed, not boycotted, sports venues:

To our Fans, Visitors and Athletes

We deeply appreciate your attendance at [SCHOOL] athletic events. Your attendance is important to athletes, coaches and our university. Every individual helps create an exciting and unforgettable sporting experience.

Creating a safe, fun and enjoyable atmosphere for athletic competition has been and continues to be the goal of [            SCHOOL]. Such competition builds school spirit and builds character as athletes strive for excellence on the field or on the court. Welcoming visitors to our campus for these fierce competitions is a vital component of this effort. Treating our guests with respect creates ambassadors for this school and our community that greatly assist in making our university great well into the future.

In keeping with this commitment, any fan attending a [SCHOOL] athletic event, may text [TEXT NUMBER] to report a health emergency or security issue before, during or after the game. Any security concern will be investigated immediately. After assessing the situation according to policies posted at all sporting venues and on [SCHOOL]’s Web site, offending fans may be escorted from the facility.

[SCHOOL] prescribes to a zero tolerance policy for intoxication, extreme verbal abuse, or any physical abuse of another fan. For details regarding this policy, see [WEBSITE].

We encourage you to continuing assisting all the games you can in support of [SCHOOL] athletics. Thank you for providing a competitive atmosphere at [SCHOOL].

Sincerely,

[SCHOOL]

Yesterday, I heard Louis Pope speak to the Utah Valley Entrepreneurial Forum (UVEF.net) as he received recognition as Social Entrepreneur of the Year. Louis thinks globally, about our back yard in Utah, about our back yard to the world. In his acceptance remarks, he said more than a billion people live in extreme poverty-less than $1/day. However, his comments were not gloom and doom. He spoke of the net reduction of that number over the past several years because of efforts to create jobs.

In PilmerPR’s work in social responsibility (CSR) we tell clients to first “be good, then talk about being good.” Louis and his company are the best examples of this that I know of. He could likely afford to retire to anywhere he chooses. What he chooses to do is lift people by the thousands and to inspire others to do the same. He, Yehu Microfinance, and US Synthetic have truly inspired me. Thank you Louis.

Great story about Louis Pope on KSL TV

US Govt Lost Record

In our PilmerPR public relations firm, words communicate a message like “trust us, we’ve got your back.” But, what’s the message behind the words? What does the attached letter communicate.

The US Government wants to “protect” and run our healthcare system. Do they really have a track record we can count on? They lost my father’s 25 year US Navy service record.

“We have been unable to find the record needed…”

Can you imagine how you would feel if they lost your family’s medical records? What’s your recourse against the US Government if they mess up your healthcare records.

No thank you to Nationalized Healthcare – Just Say No to ObamaCare.

Notice the cute security marketing logo in the lower right corner of the letter. Did it make you feel more comfy about the government losing your records? Not me!

The message here behind the words is, “we could lose your records and there’s nothing you can do about it.”

One important aspect of marketing and public relations is combating negative news in a client’s area of business. One of our clients, ModifyUtah, recently saw a negative news program about their industry – loan modification.

Sometimes bad stuff happens and a homeowner finds themselves on the brink of losing their home. When in such a pinch, noted consumer advocate, Clark Howard, recently reported the following options in order of damage to one’s credit score.

Least Damaging – Loan Modification
More Damaging – Short Sale
Even More Damaging – Foreclosure
Most Damaging – Bankruptcy

An unscrupulous loan modification business was recently highlighted on Get Gephardt, an investigative TV segment in Utah. This particular business took money up front to do a loan modification, then kept the money and never achieved the modification.

ModifyUtah felt that they needed to respond right away, since the story gave all loan modification companies a bad name, simply because of one bad seed.  They have previously taken many steps to ensure their business is honest and fair with customers, including offering a money-back guarantee, registering with the Utah Department of Real Estate, and more.

ModifyUtah VP of Finance Randy Chipman has some ideas about how to gain credibility in an industry with a bad reputation that will publish shortly over on the Utah Business Blog.

So, have you ever felt scammed by a business?  Take the poll below and let us know.

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