Airline Attendant Slater – “We’re Not Gonna Take It!”
“I’ve had it” were the parting words of Steven Slater as he exited the JetBlue flight via an emergency chute at Kennedy Airport. The media is all over the story, but what is the unstated message here?
Thousands of fans are flocking to Facebook to swear allegiance. Are they expresssing collective disgust with the decline of the “friendly skies” over the past decade? Or, are they saying something bigger about their collective disgust with the workplace?
There is no doubt that the airline industry has become a tougher way to travel over the past few years. I’ve blogged on that before (United ; US Air). My own experience includes lost luggage, late or cancelled flights, rude attendants, and cramp seating (that last one may be more my fault).
The ongoing economic slowdown is stressing most people out, especially the underemployed, businesses…well, everyone. Customer service in this environment has never been more important if you want to stay in business. And, if you work for “da man” you recognize your dependence on your current job, even if it stinks.
JetBlue is the poster child for the bad PR ripple effects of a decade of declining customer service, but they are just one among many.
What do you think?
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